Your privacy matters

1. Information We Collect

• Account information: name, email, phone number, and business details from vendors.
• Reservation information: contact and event details provided during reservations.
• Payment information: processed securely by trusted payment providers; we do not store full card numbers.
• Usage data: cookies and basic analytics used to improve the platform.
• Live chat data: the messages you send in our chat widget, any contact details you enter there, and technical data the widget collects, such as your IP address, browser and device information, and the pages you view on our site.

2. How We Use Your Information

• To manage vendor listings and customer reservations.
• To process transactions and send important updates.
• To improve user experience and support platform operations.
• To comply with legal obligations.

3. Sharing of Information

• We do not sell your personal data.
• We share information with vendors only as needed to fulfill reservations.
• We share information with trusted service providers, such as payment processors and our live-chat provider, tawk.to.
• We may share information when required by law.

4. Data Security

• We use industry-standard safeguards to protect your information.
• No system is completely secure, but we are committed to protecting your data.

5. Your Rights

• You can request access, updates, or deletion of your personal data.
• Profile-related updates can be managed directly through your account where available.

6. Live Chat

• Our website uses tawk.to, a third-party live-chat service, to run the chat widget that appears on our pages.
• When you use the chat, tawk.to processes the messages you send, any contact details you provide in the conversation such as your name and email address, and technical data its widget collects, including your IP address, browser and device information, and the pages you view.
• tawk.to processes that data on our behalf so that we can read your messages and reply to them. We use it for support, not for advertising, and we do not sell it.
• How tawk.to itself handles and retains that data is governed by its own privacy policy, which we do not control. Read it before sharing anything sensitive in the chat.
• The chat is optional. If you would rather not use it, email or call us instead and no data is sent to tawk.to.

tawk.to's privacy policy

7. Policy Updates

• We may update this policy from time to time.
• When updates are made, the revised version will be posted on this page.

8. Text Messaging (SMS)

• If you text our customer SMS number, +1 (646) 551-0556, you consent to receive text-message replies from SimchaZall about your inquiry (for example, follow-up questions, reservation confirmations, and vendor replies).
• We only send texts in reply to messages you send us first. We never send marketing or promotional texts.
• Message frequency is conversational — typically a few messages per inquiry. Message and data rates may apply.
• Opt out at any time by replying STOP. Reply HELP for help, or START to resubscribe.